Refund Policy

1. Overview

At InspireTalksAsia, we strive to provide high-quality podcast production and related services to our clients. This Refund Policy outlines our commitment to customer satisfaction and the circumstances under which refunds may be provided for our paid services.

2. Service Categories

Our refund policy applies to the following service categories:

• Podcast production services
• Audio editing and mastering
• Interview and recording sessions
• Content strategy consultations
• Distribution and marketing services
• Premium subscriptions (if applicable)

3. Refund Eligibility

3.1 Full Refund Situations

You may be eligible for a full refund in the following circumstances:

• We are unable to deliver the agreed-upon service due to technical issues on our end
• Cancellation of service within 24 hours of initial payment (before work commences)
• Significant quality issues that cannot be resolved through revision
• Breach of our service agreement by InspireTalksAsia
• Duplicate payments or billing errors

3.2 Partial Refund Situations

Partial refunds may be considered in these cases:

• Services partially completed before legitimate cancellation request
• Downgrade of service package before completion
• Mutual agreement to modify service scope
• Force majeure events preventing complete service delivery

3.3 No Refund Situations

Refunds will not be provided in the following circumstances:

• Change of mind after service has commenced
• Dissatisfaction with completed work that meets agreed specifications
• Client failure to provide necessary materials or cooperation
• Cancellation after final delivery has been made
• Services already completed to satisfaction
• Third-party costs already incurred on behalf of the client

4. Refund Process

4.1 Request Submission

To request a refund, please follow these steps:

1. Contact us at support@inspiretalksasia.com within 30 days of service completion
2. Provide your order number and payment details
3. Clearly explain the reason for your refund request
4. Include any supporting documentation or evidence

4.2 Review Process

Our refund review process includes:

• Initial Review: 2-3 business days for case assessment
• Investigation: 5-7 business days for detailed review
• Decision Communication: Written notification of our decision
• Resolution: Implementation of approved refunds

4.3 Refund Timeline

5. Service-Specific Policies

5.1 Podcast Production Services

• Full refund if recording session cannot be completed due to our technical issues
• Partial refund if client cancels after recording but before editing
• No refund after final edited version is delivered and approved

5.2 Audio Editing Services

• Revisions included in service package at no additional cost
• Refund considered if quality standards are not met after revisions
• No refund for subjective preferences after technical specifications are met

5.3 Consultation Services

• Full refund if consultation is cancelled within 24 hours of scheduling
• No refund after consultation has been conducted
• Rescheduling available without penalty if cancelled with 48 hours notice

6. Subscription Services

For any future subscription-based services:

• Monthly subscriptions can be cancelled at any time
• No refunds for partial months of service
• Annual subscriptions may be eligible for pro-rated refunds
• Free trial periods must be cancelled before billing to avoid charges

7. Dispute Resolution

7.1 Internal Resolution

We encourage clients to work with us directly to resolve any issues. Our customer service team is committed to finding mutually satisfactory solutions.

7.2 External Mediation

If internal resolution is not successful, disputes may be subject to mediation under Malaysian consumer protection laws.

8. Contact Information

For refund requests or questions about this policy:

9. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Material changes will be communicated to existing clients via email notification.

10. Legal Compliance

This policy is designed to comply with Malaysian consumer protection laws and international best practices for service providers. Your statutory rights as a consumer are not affected by this policy.

11. Quality Assurance

We maintain high quality standards through:

• Regular client feedback collection
• Continuous staff training and development
• State-of-the-art equipment and software
• Clear communication throughout the service process
• Multiple quality checkpoints in our production workflow